At Sheelt, we are dedicated to providing you with the best experience using our AI-powered recipe generation and food recognition services. This User Support Agreement outlines the support services we offer, how you can reach out for help, and how we handle user feedback. By using our services, you agree to the terms described below.
Technical Issue Assistance: If you encounter any problems while using Sheelt, such as difficulties uploading images for food recognition, issues with recipe generation, or errors accessing the service, our support team is here to help. We aim to diagnose and resolve technical glitches promptly.
Service Usage Guidance: If you have questions about how to use specific features, like how to input ingredients effectively for better recipe results or how to optimize images for accurate food recognition, we can provide detailed instructions and tips.
Feedback and Suggestion Handling: We value your opinions! Whether you have suggestions for improving our services, spot something that could be better, or just want to share your thoughts, we're eager to hear from you. Your feedback helps us enhance Sheelt over time.
The primary way to reach our support team is via email at sheeltzanji81@outlook.com. When sending an email, please include as much detail as possible. For technical issues, describe the steps you took before the problem occurred, the error messages you received (if any), and details about your device and browser. For feedback and suggestions, clearly state your ideas and how you think they could improve Sheelt.
Currently, we do not offer phone or live chat support, but we may expand our support channels in the future. Keep an eye on our service announcements for any updates.
We strive to respond to all support inquiries as quickly as we can. For urgent technical issues that prevent you from using Sheelt, we aim to respond within 24 hours. For general questions, usage guidance requests, and feedback, our response time may take up to 48 hours. Please note that response times may vary during peak periods or due to unforeseen circumstances.
When you send us feedback or suggestions, our team will review it carefully. We will categorize and prioritize feedback based on its potential impact on improving Sheelt. While we cannot guarantee that every suggestion will be implemented, we will consider all feedback seriously. In some cases, if your feedback leads to a significant improvement or new feature, we may reach out to you to express our gratitude.
You can also check for updates on how we've addressed common feedback and suggestions by visiting our Service Updates page regularly. This page will showcase the changes and enhancements made to Sheelt based on user input.
Sheelt reserves the right to modify this User Support Agreement at any time. We will notify you of significant changes through a notice on our service interface or by other reasonable means. Your continued use of our support services after any changes constitutes your acceptance of the updated terms. If you do not agree to the changes, you may discontinue using our services and support channels.